Netflix Keeps Crashing on Roku TV (Quick Fixes)

If your Netflix keeps crashing on Roku TV, you can fix it by:

  • Rebooting your Roku
  • Deactivating Netflix from Roku
  • Restarting your router 
  • Connecting through an ethernet cable directly
  • Updating Roku
  • Uninstalling Netflix and Reinstall
  • Resetting Roku

A weekend without binge-watching Netflix series is a waste. At least you deserve a treat after a long hectic, tiring week to relieve all the stress and pressure. 

But what if you fix issues such as a slow internet connection or Netflix crashing on Roku TV instead of relaxing on weekends? 

“Did you know Roku has approximately 74 million active accounts

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When it comes to internet problems, there are a few fixes that you can resolve instantly.  Some of them include 

  1. Restarting your router 
  2. Disconnecting other devices, or 
  3. Connecting to an ethernet cable directly. 

A weekend without binge-watching Netflix series is a waste. At least you deserve a treat after a long hectic, tiring week to relieve all the stress and pressure. 

And if you are reluctant to pay a subscription to Netflix, you can watch a huge channel lineup on PhotoCall TV

But what if your Netflix keeps crashing on Roku TV? 

We will try to look into why it happens on Roku TV. Also, we will walk you through the following:

  • Why does Netflix keep Stopping/Crashing on Roku TV?
  • How to Fix it on Roku TV?

Netflix is the most popular streaming platform out there. However, some people still prefer YouTube TV and DirectTV over Netflix for streaming.

Let’s begin without waiting further.

Why does Netflix keep Stopping/Crashing on Roku TV or Other Devices?

If you want to stream Netflix on Roku, you have to use two different services. That means there are greater chances of facing problems.

Or should we say three problems simultaneously, as you also have to deal with an Internet connection? 

Crash Netlix
Netflix crashing

Therefore, checking the internet connection and WiFi issues before checking the streaming services and players is essential.

Once you have verified that your internet connection is working correctly, check Netflix and Roku streaming players. 

Here are some reasons why Netflix crashes on Roku TV and others.

1. Unauthorized Access to Netflix Account

If Netflix keeps crashing, it might be due to unauthorized access to your account. Go to the Netflix app and check your account details.

Take a look that everything is okay from the password to the email address. 

If the details are incorrect, your Netflix account has been compromised. Correct it and, if possible, change your password often.

2. Your Netflix Account Limit has Reached

Netflix account limits, when reached, can cause it. The reason is that you may have shared account details with family and friends without knowing the limit.

If everyone starts to stream Netflix simultaneously, it may result in crashing.

3. Netflix Servers Not Working – Check it

If it happens, the possibilities are that the servers are not functional. You can check by installing it on other devices.

If Netflix crashes on other devices like Roku, wait for it to get fixed from the backend.

You can also visit the Netflix website or social media handle to learn about the updates.

Infographic of Why does Netflix keep StoppingCrashing on Roku TV or Other Devices
Infographic: Reasons for Netflix crashing on Roku TV

Here’s the Fix

If you are watching Netflix on Roku TV, you experience it occasionally. Some of you might see streaming restarts suddenly.

Or there are possibilities that the app closes immediately after you open it. All of these problems can be faced by users watching Netflix on Roku TV. 

Method 1: Reset Roku TV

One of the easiest ways to fix this problem is to reset your Roku. It will help in clearing the cache that has accumulated and causing problems.

Cache generally results in app crashing, TV buffering, screen freezing, and sound popping. Here’s how to reset Roku TV. 

  • Push the Home button on your Roku TV remote. You will be redirected to the main screen.
Push the Home button
Home button on the remote
  • Press the Home Button 5 times, the Up button 1 time, Fast Forward and Rewind Button 2 times each. 
Fast Forward and Rewind Button
Forward & rewind buttons
  • Restart your Roku TV one or two times, which will clear the cache. Run the Netflix app, which will surely work normally.
Restart your Roku TV
Restart button

Method 2: Unplug Roku TV

You can try this method:

  • Power off the Roku TV by plugging it out from an electric outlet.
  • Don’t hurry; wait at least 60 seconds before plugging it back in.
  • While the Roku TV is unplugged, press the power button for 30 seconds.
  • It will soft reset the Roku TV and drain the power.
  • Plug back your Roku TV and check Netflix. It will help prevent Netflix from crashing again.

Method 3: Uninstall and Reinstall Netflix on Roku TV

If all the above methods have failed, you can try reinstalling the Netflix app on Roku TV. here’s how to do it. 

  • Find the Netflix app on your Home Screen.
  • Now locate the * button on your Roku remote and press it to enter the channel menu.
  • You will see the Remove Channel option. Click OK, and Netflix will uninstall
  • After uninstalling Netflix from Roku TV, restart and reinstall it from the app section.

Method 4: Reset WiFi Router

Your Netflix might be crashing due to an internet issue. If so, you can connect other devices on the same network.

If the problem persists, you can do the following. 

  • Unplug the router from the electric outlet. 
  •  Wait for a minute and plug it back in. 
  • Now try opening Netflix on Roku TV. If the problem persists, contact your internet service provider’s customer support.
reset wifi router
Wi-Fi router

Method 5: Upgrade Your Roku OS

If it keeps crashing, the reason could be an outdated OS. Make sure to check the updates that are rolled out on Roku TV. Here’s how to do it. 

  • Open Settings by pressing the Home button on Roku Remote 
press home to open setting
Roku remote
  • Find the System option by scrolling down.
find setting
Roku TV system settings
  • Select System and click on System Update
select system and update
System update option

If you have updated your Roku OS, try updating your Netflix app.

Method 6: Factory Reset Roku TV

If all of the methods we mentioned have not fixed the issue, the last resort is Factory Reset Roku TV.

Using this method will bring back the settings you got when you unboxed it.

factory reset
Factory reset Roku TV

Here’s how to factory reset Roku TV. 

  • Push the Home button on your Roku remote and select the settings
  • Find the System option by scrolling down
  • After selecting System, select Advanced System Settings
  • Select Factory Reset and wait until the process completes 
  • Make sure not to touch anything or power off your Roku TV until the factor reset is taking place

Method 7: Try Something Different on Netflix

It may look difficult as you have decided to watch a specific movie or show on the weekend.

Try to switch to another show/movie. If another movie/show works fine, you may try again with the previous one. However, if the problem is still there, there might be a glitch from the backend.

Method 8: Try Another Browser

If your Netflix often crashes while streaming on a browser, you may need to switch to another browser.

Browsers
Top 4 browsers

For instance, if you are browsing Netflix on Chrome, try Firefox or Microsoft Edge to avoid Netflix crashing.

Method 9: Exit Netflix and Relaunch

Another easy fix to avoid this is to exit the Netflix app and relaunch. Most of the time, you will find this solution handy.

Once you reopen Netflix, you will now be able to stream smoothly without crashing.

Method 10: Check any Error

Sometimes, you will get an error message when you open your Netflix. Or while watching the movie/show. In that case, note down the arrow and search online.

You may get possible solutions from the official website or a YouTube video.

Method 11: Logout of Netflix Account

You may log out of your Netflix account if it keeps crashing. After logging out, sign in with your email ID and password.

You may now be able to stream Netflix without any glitches.

Method 12: Restart Your Router

This can also be due to internet problems. You can fix it by plugging out the WiFi router and waiting for 30 seconds.

Plug it back again and try running Netflix after the LED lights become stable.

Method 13: Connect Directly through Ethernet Cable

If you are streaming Netflix on a smart TV or laptop, you can try connecting it through an ethernet cable. WiFi connection may also cause problems if it is overloaded.

Moreover, obstructions like floors, walls, and furniture could also lead to slow speed, causing Netflix to crash.

Connecting your device directly will offer you high-speed downloads.

Ethernet cable
Network cable

Try playing your favorite show or movie on Netflix. The chances are it may not crash any further.

Method 14: Turn off Your VPN

VPNs can also cause disruptions in speed, which may result in Netflix crashing. Make sure that your VPN is turned off while streaming Netflix.

By turning off the VPN, you may find a huge difference in performance and video playback.

All of these solutions are common for all devices. 

You can try fixing the issue by simply following the aforementioned tips. However, if Netflix keeps crashing on Roku, here’s what you must do.

Summing Up

Problems with streaming devices, televisions, and apps are expected. Before panicking, it is better to take some time and fix the issue by troubleshooting it.

This post lists 7 methods to fix Netflix crashing on Roku TV. Following these methods will surely resolve the issues once and for all.

But if the problem persists, contact the Roku helpline or Netflix customer support.

FAQs

Netflix keeps stopping on Roku TV due to several reasons:

  • Poor internet connection
  • Netflix Server Problems
  • Outdated Roku OS
  • Use of VPN or Ad Blocker
  • The app Needs to be Updated

To reset Netflix on Roku TV, make sure to follow the instructions:

  1. Push the home button on Roku Remote and select Settings
  2. Go to Netflix Settings and select Deactivate this player from Netflix Account and Select Yes
  3. Now go to Netflix from the home screen and follow the instructions to reactivate the app

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